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Nachdem das zweite Terrarium auch kaputt war und ich nun für die Entsorgung aufkommen muss, warte ich immer noch auf die Rückzahlung

Für ein Paludarium ziemlich undicht....ein paar Wochen alt und es sifft.Kommode Boden und Tapete zusätzlich im Eimer. Danke dafür

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Das Terrarium ist sehr gut verarbeitet und und dabei äußerst funktionell gestaltet. Bei mir wird eine Gruppe Pfeilgiftfrösche ein schönes zu Hause finden!

Sehr sehr gutes terrarium

Sehr tolles terrarium super verpackt tolle Lieferung ich würde jeder Zeit wieder bei ihm bestellen

Leider hat es 3 Abläufe gebraucht, bis ich ein unbeschädigte Terrarium erhalten habe.

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UPDATE:2-4-14UPS came to pick up the 2nd damaged on while I was at work. Of course, they can't schedule a pick up with me (They can businesses)but they tell me that the drivers route doesn't vary much so they should be there the same time Tuesday around 2:30PM (today). So I TAKE OFF WORK at noon to be sure I'm here when they arrive to pick up the broken shipment. Do you think they arrived around 2:30? NO.Amazon actually calls me around 4pm. My order has been CANCELED. UPS noticed the item was broken when they were loading it into the truck to deliver. (At least they are now aware!) So not I have no choice but to take the refund. Amazon so far has been very straight forward and upfront with me. They need to verify stock, so if you are looking at this page today, you will see that the item is flagged and can not be ordered thru Amazon until their review is complete. (AS OF TODAY 2-4-14)Amazon also said they would call me directly when this was resolved (the rep did call me to advise me directly about the shipping problem rather than let the auto text tell me my order was canceled) and let me know the item was ready for delivery and in stock. She also said to me that they would work with me on the price if it should happen to go up in the next month or so. I hope this is true. I hope I get it for the current price of two hundred thirty-nine dollars with Amazon Prime shipping. I feel this is the least they could do, as I was shipped 3 defective/damaged items, took time off from work to be home and make sure my item was returned per their instructions. I also emailed them detailed pictures (That I can't seem to be able to post here) that show the damage and how they are shipping it wrong. Lets not forget the hassle, the headache and the anger of not getting what I wanted, when promised and in a useable/new condition.At around 5:15pm, UPS finally arrives and takes the damaged terrarium away. They were very apologetic and professional. I also explained to him what is going wrong with the item in shipping, just in case they ship another later.Now I wait.UPDATE: 2-3-14Another delay in shipping, this time they deliver the item to the wrong warehouse further from me.UPDATE: 2-1-14 Received another email last night stating my order was to be delivered today (Saturday) as promised. The order was delivered around 10:30am while I was away. The second package had labels for "THIS SIDE UP" and "Handle with Care" Unfortunately the labels were on ALL the sides, so how could anyone tell which was the actual way? The answer is simple. THEY DON'T The second one arrived damaged and broken. I did open this to get a peek and what I saw says a lot. I believe the issue is not the boxes, or small foam pads used to protect the inner box from the outer. I think the issue is the fact they are shipping these items HORIZONTALLY and not VERTICALLY. This is a TALL cage and has two long glass doors. It is these doors that are breaking away from the frame. The outer glass 'shell' appears to be fully intact, but it's the doors that broke off. The left door separated form the hinge points and was loose in the inside of the terrarium. The right door faired worse and not only had fallen off the hinges, but had broken into several large shards of glass. The frame and hinge locations on the main housing were scuffed up a but, but not broken. This tells me that in my case, because they shipped it on it's side, the doors are allowed to bounce during shipment. As mentioned by others, the hinges are plastic and not super heavy duty. (But probably adequate for the intended purpose) during shipment, the doors bounce over bumps during handling and such. I think the solution is a simple fix. MAKE SURE the terrariums are shipped in the proper orientation, VERTICLE in this case and place some Styrofoam or other barrier INSIDE the enclosure to support the glass doors so that minor bumps and such do not cause premature hinge failure. ARE YOU LISTENIG AMAZON? How about you EXO TERRA? (The outer box on the second one appears to be the same as the first, upon closer inspection, (It was daylight) the outer box is ALSO from Exo Terra, and had info about model and such. It appears this is how Exo Terra ships these to amazons warehouse. One last thing...The first one was delivers via UPS. The second was via FED EX.UPDATE: 1-31-14 Just received a text from Amazon stating "Your package with .... is delayed by the carrier. Please check with the carrier for updated delivery date"EDIT: I'm not sure why, but I am not able to upload pictures.1-30-14I will post a proper review of the item itself when I finally get it. I wanted to post my experience with the UPS delivery of this item, for others to read before attempting to purchace, and how it was handled.UPS delivered this to me this evening, and I was waiting for him. The box was shuffled and moved off the truck, and dollied up to my open garage. Having read the reviews prior to ordering, I was not going to just let him go without opeing the item. The outer box was slightly crushed, but intact. The inner box was OK. The UPS guy laid the item on its side (this has heavy glass doors that could/ probably broke due to being shipped and bounced on it's side) As he did you could hear the glass rolling around in the inner box. I didn't open it any further as it was definately broken. I refused the shippment and the driver hauled it back into truck. Within the next hour, I recieved two texts from Amazon, one saying my package was refused the other about 20 minutes later stating the package was already heading back to Amazon. wow. That was quick.Never having refused an Amazon shipment, (I couldn't carry this myself and drop it off to return it) I wasn't sure what to do. I had a heck of a time contacting Amazon. I wouild have thought it would have been easier. Maybe it was just me, but searches and links lead to places that would not answer my questions or just allowed me to print a return label. I had a few errands to run and when I came back (1.5 hours later) finally got a hold of them. Apearantly you have to link the contact link and navigate to where you type in your phone number for a call back or start a chat or email. I entered my number and was called within 10 seconds. I was connected almost instantly to a live person who spoke clear English! My customer service person was named Sherone. (I hope I can use her first name because he was OUTSTANDING and deserved recognition!) Within a few minutes, she verified my order was on it's way back via UPS, and arranged a replacement that will be sent priority (as well as be packaged better and marked accordingly. I got an email with a order number and other information from her while I was still on the line. She listened to everything I said and was very apologetic. She made this right for me. I'm expecting my shipment Saturday, (I missed the 5PM deadline for overnight shipping which I would have gotten had it not been so late) and hopefully all will be well. I have posted a picture of how this was delivered to my home.The item I bought was sold by Amazon. Part of the blame I believe should go to them for such poor boxing of an obviously delicate item with no FRAGILE labels or "THIS SIDE UP" labels. Part of the blame should go to Exo Terra as the inner box was in no way marked fragile. I'm also going to thro UPS in the mix for what I believe may have been improperly transported. (on it's side)FYI, if this happens and you wait too long, the option to rate packaging is removed.

I was worried about shipping such a large glass container but it made it fine. The three lamp reflector has two switches for one, two or three on at a time. Overall, very nice, I'd order it again (with the free shipping).

it works really great. but just so you know, the back part that looks like a rock is actually styrophone. this terrarium is probly not worth that much money but it still works well.

I couldn't find anywhere that it said. .. light canopy not included so I didn't order one. It's shown in the picture with one. Did not come with light kit! Just wish I'd known this at the time of ordering.Love the terrarium though!